May 2010

AppExtremes, Inc. (“AppExtremes”) is very sensitive to privacy issues. We believe it is important for you to know how we treat the information you may provide or make available to us, and how your data is utilized and protected through your use of our website, www.appextremes.com (“Website”) and our products and services (“Services”). This Privacy Policy describes AppExtremes’s policies and procedures regarding the collection, use, and processing of your data from or through our Website and Services.

In accessing or using the Website or Services, you accept all the terms and conditions of this Privacy Policy. Your Personal Information may be processed in the country where it was collected as well as in third countries (including the United States) where laws regarding processing of Personal Information may be less stringent than the laws in your country.

If you do not agree with the terms and conditions of this Privacy Policy you must immediately cease using and accessing the Website or Services.

Information in General
“Personal Information” is information about you that is personally identifiable to you like your name, address, e-mail address, or phone number, as well as other non-public information that is associated with the foregoing. “Anonymous Information” means information that is not associated with or linked to your Personal Information; Anonymous Information does not permit the identification of individual persons.

How We Gather Information
We collect Personal Information that you submit to us voluntarily through our Website or Services.

We collect the Personal Information you provide when signing up for a demonstration or for the Conga Challenge on our Website, or for a 30-day trial of our Services, including first and last name, email address, and phone number.

When sign up for a free trial to one of our Services from the Salesforce.com AppExchange, your Salesforce.com user and organization profile details are recorded in our system, along with the installation date and expiration date of the free trial. This includes some Personal Information, including your e-mail address and other Personal Information you entered in your personal profile in Salesforce.com (Setup > My Personal Information > Personal Information). We use this information to contact you with details regarding updates and other issues surrounding our Services, and to provide you Services and support.

Additionally, when you purchase Services from us, we request certain Personal Information from you on our order form. You must provide contact information (such as name, email, and billing address) and if paying by credit card certain details (such as credit card number, and expiration date). We use this information for billing purposes and to fill your order. If we have trouble processing an order, we will use this information to contact you. Once a credit card payment has been processed, your credit card information is promptly destroyed. For this reason, any future transactions will require that you resubmit credit card information again.

If you request customer support services for Services, we will collect Personal Information to enable us to provide such customer support services to you, including your name, mailing address, phone number, email address, and contact preferences. We will also collect other information about the Services you subscribe to, such as the date of purchase and information related to a support or service issue, some of which might be Personal Information.

If you register on the Website for an AppExtremes’s webinar or participate in a web-based meeting (e.g., through GoToMeeting) for demonstration or support purposes, you will need to provide the information required by the third party vendor hosting the webinar or web-based meeting. In these cases, your data will be subject to the third party vendor’s privacy policies.

AppExtremes may occasionally provide you the opportunity to participate in contests or surveys on our Website. If you participate, we may request certain Personal Information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and address), and demographic information (such as zip code). We may share aggregated demographic information about our user base with our partners and advertisers. This information does not identify individual users.

Log Files
As is true of most web sites and on demand application software, when you use our Website or our Service we gather certain Personal Information automatically and store it in log files. This Personal Information includes some of the same information you provided when you subscribed to our Service, such as organization and username details, date/time stamp, and details regarding the behavior and performance of our Service during each session.

We use this information to monitor performance and usage patterns, to analyze trends, to administer the system, to identify problems being experienced by individual users, and as an aid to the rendering of customer support.

Cookies
As you navigate our Website or Services, certain Anonymous Information may also be collected passively, including your Internet protocol address, browser type, and operating system. We also use cookies. A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. Our Website and Service typically use a single session ID cookie to help manage resources and to make it easier for you to navigate while using our Website and Service. We use this Anonymous Information to measure the traffic on our Website and Services and to help us make our Website and Services more useful. We delete this information after a period of time.

How we Use your Data
AppExtremes only uses and processes personal information for the purposes described in this Privacy Policy. In addition to uses described elsewhere in this Privacy Policy, such purposes include:

Unless specifically stated otherwise, any information you provide or that we otherwise acquire from you or on your behalf is never shared with anyone other than AppExtremes employees. AppExtremes processes personal information on our servers in the United States of America.

Data Security

General
AppExtremes safeguards the security of the data you provide use or that we receive or retrieve from you with industry-standard physical, electronic, and managerial procedures. Likewise, you should take every precaution to protect your Personal Information when you are on the Internet. Change your passwords often, use a combination of letters, numbers and symbols, and make sure you use a secure browser. Remember that whenever you change the password for the user credentials provided during Conga Courier setup, you will need to update the settings on the Setup tab or your Schedules will be inaccessible to Conga Courier and will not be processed.

The Website and Services use industry-standard Secure Sockets Layer (SSL) encryption. We strongly recommend an SSL-enabled web browser. Web browsers developed after Internet Explorer 3 and Netscape 3 use SSL version 3. (For the best experience at the Website and when using our Service, we recommend using Firefox, Google Chrome, Internet Explorer (version 8 or greater), Opera, Safari or better browsers.)

The details we collect to track your organization’s account status and the names of people using our Services are stored in AppExtremes’s instance of Salesforce.com, in the same manner that you use Salesforce.com to keep track of your own clients and customers. We do not and will not share this information with anyone except as may be required by law.

Services Security
Conga Composer or Conga Mail Merge and Conga Courier are software solutions hosted in a secured environment by Amazon Web Services, OpSource.Net (hosting vendors recommended by Salesforce.com) or other trusted third party vendors. Conga Composer, Conga Mail Merge and Conga Courier have been certified under the stringent requirements of the Salesforce.com AppExchange certification program. This certification included an annual review of AppExtremes’s policies, procedures and application architecture, as well as penetration testing and other assessments. AppExtremes SSL Web Server Certificate provides comprehensive authentication procedures (domain name and identity verification).

It provides 256 or 128-bit encryption depending on your client's browser capability and the cipher suite installed on Salesforce.com servers and AppExtremes servers.

Data Handling - Conga Composer® or Conga Mail Merge®
When a Salesforce.com user initiates a merge session using Conga Composer or Conga Mail Merge, our systems retrieve from your Salesforce.com instance a list of campaigns and reports stored in a folder titled Conga Reports, plus a list of Mail Merge templates stored in Salesforce.com, and presents them as options for potential merge operations. When the user executes the merge, the required data and template are retrieved from your Salesforce.com instance, merged and returned to the user in the specified file format. The retrieved data are not permanently stored or accessible for any subsequent operation; each request initiates a complete re- retrieval of the data required for merging.

If you choose to record the results of an operation using the Log Activities feature, the Service will create new task records associated with the objects that were the focus of your merge session. In addition, if you elect to utilize any feature that allows updating of designated fields in the Salesforce.com objects used as the basis for the operation, those fields will be updated with the values you specify.

Data Handling - Conga Courier®
Conga Courier distributes individual Salesforce.com Reports to one or more recipients, either inside or outside your organization, according to a pre-determined schedule. Conga Courier operations are managed through Conga Courier Schedule records created by an administrator or other authorized user and stored in your Salesforce.com instance.

During the setup process, the Salesforce.com credentials of a specific user are encrypted and stored as part of your Account profile in Salesforce.com. Each hour, Conga Courier decrypts and uses these credentials to log on to your Salesforce.com account and inspect your Conga Courier schedules to identify those due for processing, new reports added since the last cycle, and to perform routine maintenance, such as calculating the approximate number of times a Schedule will run each month.

When a Conga Courier Schedule is identified as due for processing during the upcoming hour, it is queued for processing. At the specified time, all pending schedules are processed according to the order in which they were queued. The report is retrieved in the specified format, attached to an outbound email message, and released to the designated recipients. Subsequently, Conga Courier returns to the schedule that initiated the report and creates a log entry (Task record) with details regarding the event.

As with Conga Composer or Conga Mail Merge, no customer data is stored within AppExtremes systems. Each execution of a Conga Courier Schedule must retrieve again the current version of a report for distribution to designated recipients. As with our other services, Conga Courier security is subjected to a rigorous annual review as part of the ongoing Salesforce.com certification review.

Access To Your Personal Information
You may write to us at support@appextremes.com to request that whatever information we have stored be changed, removed, or provided to you.

Newsletters and Promotional Email
If you no longer wish to receive our newsletters and promotional communications from AppExtremes, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at sales@appextremes.com.

Regarding Children
We do not intentionally gather Personal Information about visitors who are under the age of 16.

Links to Other Sites
The Website may contain links to other sites that are not owned or controlled by AppExtremes. Please be aware that AppExtremes is not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.

Information Obtained From Third Parties
AppExtremes does not sell or trade your personal information. We may at times receive contact lists from other organizations. We may send email or physical mailings such as brochures to these addresses. Typically, these are one-time mailings, and the data is not entered into our database. If you want to remove yourself from the third party's database, you must contact them directly. These mailings have a brochure code printed on the mailing label. By providing this code, we may be able to tell you from where we received your contact info.

Changes to This Privacy Statement
Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent, and we expect most such changes will be minor. Regardless, we will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). Each version of this Privacy Policy will be identified at the top of the page by its effective date, and we will also keep prior versions of this Privacy Policy in an archive for your review.

If you have any questions or suggestions regarding our privacy policy, please contact us at info@appextremes.com.

16 November 2009

The Website at www.appextremes.com ("Website") is comprised of various Web pages operated by AppExtremes, Inc. ("AppExtremes"). The Website is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein ("Terms"). Your access to or use of the Website constitutes your agreement to all such terms, conditions, and notices.

Copyright
The information on this Website is protected by copyright. Except as specifically permitted, no portion of this Website may be distributed or reproduced by any means, or in any form, without AppExtremes’s prior written permission.

Use of Information
AppExtremes hereby authorizes you to view, print, copy, and distribute Information published by AppExtremes on this Website; provided that (a) the Information may be used solely for informational, personal, and non-commercial purposes; (b) no fee may be charged for distribution of any Information to any third party; (c) the Information may not be modified in any way; (d) any and all copyright and other proprietary notices that appear herein, together with these Terms, must appear on all copies that you make or distribute of the Information; and (e) AppExtremes reserves the right to revoke such authorization at any time.

For purposes of the foregoing, "Information" does not include the layout or design of this web site. Elements of this site are protected by trade dress or other laws and may not be imitated or reproduced in whole or in part. Also, "Information" does not include logos, graphics, sounds, or images on this web site, which may be reproduced or distributed only when expressly permitted by AppExtremes.

Links to Third Party Sites
The Website may contain links to other web sites ("Linked Sites"). The Linked Sites are not under the control of AppExtremes and AppExtremes is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. AppExtremes is not responsible for webcasting or any other form of transmission received from any Linked Site. AppExtremes is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by AppExtremes of the Linked Site or any association with its operators.

No Unlawful or Prohibited Use
As a condition of your use of the Website, you warrant to AppExtremes that you will not use the Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Website in any manner which could damage, disable, overburden, or impair the Website or interfere with any other party's use and enjoyment of the Website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Websites.

Materials Provided to Website or Posted at Any Web Site
AppExtremes does not claim ownership of the materials you provide to AppExtremes (including feedback and suggestions) or post, upload, input or submit to any Website or its associated services (collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting AppExtremes, its affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission. No compensation will be paid with respect to the use of your Submission, as provided herein. AppExtremes is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in AppExtremes's sole discretion.

By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

Liability Disclaimer
All information provided via this Website, including, without limitation, any product or service plans, software programs, software code, offerings, programs, statements of future directions, "white papers," or other technical or marketing materials (collectively, "Information") is intended for informational purposes only and is subject to change or withdrawal by AppExtremes at any time, at its sole discretion, without notice. AppExtremes assumes no responsibility for the accuracy or completeness of the Information. THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE WEBSITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS.

APPEXTREMES AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SERVICES, SOFTWARE AND RELATED GRAPHICS CONTAINED ON THE WEBSITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. APPEXTREMES AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, SERVICES, AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL APPEXTREMES AND/OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE WEBSITE, WITH THE DELAY OR INABILITY TO USE THE WEBSITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, SERVICES, AND RELATED GRAPHICS OBTAINED THROUGH THE WEBSITE, OR OTHERWISE ARISING OUT OF THE USE OF THE WEBSTE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF APPEXTREMES OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE WEBSITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE WEBSITE. APPEXTREMES’S CUMULATIVE LIABILITY TO YOU FOR YOUR USE OR ACCESS TO THE WEBSITE OR SERVICES PROVIDED THROUGH THE WEBSITE IS LIMITED TO $50.

SERVICE CONTACT: info@appextremes.com

Termination/Access Restriction
AppExtremes reserves the right, in its sole discretion, to terminate your access to the Website and the related services or any portion thereof at any time, without notice.

General
To the maximum extent permitted by law, this agreement is governed by the laws of the State of Colorado, U.S.A. and you hereby consent to the exclusive jurisdiction and venue of courts in Denver, Colorado, U.S.A. in all disputes arising out of or relating to the use of the Website. Use of the Website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and AppExtremes as a result of this agreement or use of the Website. AppExtremes's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of AppExtremes's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Website or information provided to or gathered by AppExtremes with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and AppExtremes with respect to the Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and AppExtremes with respect to the Website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent an d subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Copyright and Trademark Notices
All contents of the Website are: Copyright 2006-2009, AppExtremes, Inc. and/or its suppliers. All rights reserved.

Modifications to These Terms
Please note that these Terms may change from time to time. We will not reduce your rights under this Terms without your explicit consent, and we expect most such changes will be minor. Regardless, we will post any Terms changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Terms changes). Each version of these Terms will be identified at the top of the page by its effective date, and we will also keep prior versions of these Terms in an archive for your review.